“¿Qué protocolo permite a un empleado negar una reserva válida sin verificar correctamente?”
Robert closed it.
“What protocol says housekeeping employees do not deserve respect?”
No one answered.
El pianista se detuvo.
Even the guests near the bar were listening now.
Robert recovered enough to say, “Mr. Vance, I’ll handle this internally.”
“You already had the chance to handle it internally.”
Robert’s face tightened.
Ethan turned to Lupita.
“How long have you worked here?”
“Twelve years.”
“¿Cuántas veces has reportado comportamientos como este?”
Lupita glanced at Robert.
That glance told Ethan more than a spreadsheet.
“Several,” she said.
Robert frowned. “I’m not aware of any formal documentation.”
Lupita’s hands tightened around the towels.
Ethan heard the lie before he understood the details of it.
“Robert,” he said, “pull the HR complaint file for this property.”
Robert dudó.
– Ahora.
Robert sacó su teléfono. Su pulgar se movió a través de la pantalla. Trató de mantener su expresión neutral, pero Ethan había negociado con hombres que ocultaban el pánico detrás de sonrisas de miles de millones de dólares.
