A woman from events began crying silently.
Ethan continued.
“No me importa si un invitado llega en un esmoquin, una sudadera con capucha, un uniforme militar o una camisa de trabajo manchada de pintura. Si tienen una reserva, reciben servicio. Si no lo hacen, tienen respeto”.
He turned toward the staff hallway.
“I don’t care if an employee works the penthouse bar or scrubs toothpaste out of a sink. If they work here, they are part of this hotel.”
Lupita se paró en la segunda fila.
Su barbilla tembló.
But she did not lower it.
Ethan pointed to the front desk.
“Last night, one person in this lobby understood hospitality. It was not the general manager. It was not the front desk. It was Lupita Hernandez.”
A few people began clapping.
Then more.
Then the whole staff area filled with applause.
Lupita covered her mouth.
Ethan esperó hasta que el sonido se desvaneció.
